Terms of sale
1. The Agreement
The Agreement consists of these Terms of Sale, information provided in the order solution and any separately agreed terms. In the event of any conflict between the information, what has been separately agreed between the parties takes precedence, unless it conflicts with mandatory legislation.
The Agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.
2. The Parties
The Seller is:
AudioPlus Norge AS
Svartøya 17C
7290 Støren
Corporate registration number: 920 987 087
post@audioplus.no
Telephone: +47 990 99 779
and is hereinafter referred to as the Seller/Seller.
The Buyer is the consumer who places the order, and is hereinafter referred to as the Buyer/Buyer.
3. Price
The stated price for the goods, services and shipping is the total price the buyer shall pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed the buyer of before the purchase are not to be borne by the buyer.
4. Conclusion of the agreement
The agreement is binding for both parties when the buyer has sent his order for the service to the seller.
However, the agreement is not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.
5. Payment
The seller may demand payment for the goods from the time they are sent from the seller to the buyer. In cases where the purchase concerns the ordering of a service, the seller may demand payment at the time of ordering.
If the buyer uses a credit or debit card for payment, the seller may reserve the purchase price on the card when ordering. The card will be charged on the same day the item is shipped, or the booking is reserved.
Payment is made through Klarna, VIPPS or card payment, with their terms and conditions.
6. Delivery
Delivery has taken place when the buyer, or his representative, has taken over the goods.
If the delivery time is not stated in the order solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. Risk of the goods
The risk of the goods passes to the buyer when he, or his representative, has received the goods in accordance with point 6.
8. Right of withdrawal
Right of withdrawal
When purchasing products in an online store, the buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the period. The period includes all calendar days. If the deadline ends on a Saturday, public holiday or bank holiday, the deadline is extended to the next business day.
When booking services, the right of withdrawal does not apply after the service has been performed.
Cancellation of a booking must be made no later than 48 hours before the time the service is booked for. Cancellations later will be charged in full.
The withdrawal period is considered to have been met if notification is sent before the deadline expires. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, email or letter).
The withdrawal period begins to run:
When purchasing individual goods, the withdrawal period will run from the day after the item(s) are received.
If the purchase consists of multiple deliveries, the withdrawal period will run from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiration of the original deadline if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information about the conditions, deadlines and procedure for exercising the right of withdrawal. If the trader ensures that the information is provided within these 12 months, the withdrawal period nevertheless expires 14 days after the day on which the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of exercise of the right of withdrawal. The buyer covers the direct costs of returning the goods, unless otherwise agreed. The seller cannot set a fee for the buyer's exercise of the right of withdrawal.
The buyer may test or examine the goods in a reasonable manner to determine the nature, properties and function of the goods, without the right of withdrawal lapse. If testing or examining the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the date on which the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has provided documentation that the goods have been returned.
9. Delay and non-delivery - buyers' rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may in accordance with the rules in Chapter 5 of the Consumer Purchase Act, depending on the circumstances, withhold the purchase price, demand fulfillment, cancel the agreement and/or demand compensation from the seller.
In the event of a claim for breach of contract, the notification should be in writing (for example, by e-mail) for evidentiary reasons.
Performance
The buyer may maintain the purchase and demand fulfillment from the seller. However, the buyer may not demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would entail such a great disadvantage or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller's fulfillment. Should the difficulties disappear within a reasonable time, the buyer may still demand fulfillment.
The buyer loses his or her right to demand fulfillment if he or she waits an unreasonable amount of time to file the claim.
Cancellation
If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional period for performance. If the seller does not deliver the goods within the additional period, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the goods are delivered after the additional period set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
Compensation
The buyer may claim compensation for losses suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome.
10. Defects in the goods – the buyer’s rights and deadline for complaints
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she will claim the defect. The buyer has always made a complaint in time if this occurs within 2 months from the defect being discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last significantly longer than two years, the deadline for complaints is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between correction and replacement, demand a price reduction, demand the agreement be terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Repair or replacement
The buyer can choose between demanding the defect to be repaired or the delivery of equivalent goods. The seller may, however, oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Repair or replacement must be carried out within a reasonable time. The seller is not entitled to make more than two attempts to remedy the same defect.
Price reduction
The buyer can demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and agreed price corresponds to the ratio between the value of the goods in the defective and contractual condition. If special reasons justify it, the price reduction can instead be set equal to the importance of the defect for the buyer.
Cancellation
If the goods are not repaired or replaced, the buyer can also cancel the purchase when the defect is not insignificant.
11. Seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand cancellation of the agreement, and demand compensation from the buyer. The seller may also, depending on the circumstances, demand interest for late payment, collection fees, and a reasonable fee for uncollected goods.
Fulfillment
The seller may maintain the purchase and demand that the buyer pay the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonable amount of time before making the claim.
Termination
The seller may terminate the agreement if there is a material default in payment or other material default on the part of the buyer. However, the seller cannot cancel if the full purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
Interest on late payment/collection fees
If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price according to the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the Purchaser may then be held liable for a fee under the Collection Act.
Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee may not be charged to buyers under 18 years of age.
12. Warranty
A warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty thus does not imply any limitations on the buyer's right to complaint and claims in the event of delay or defects under points 9 and 10.
13. Personal data
The seller is the controller of the collected personal data. Unless the buyer agrees otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to perform the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to perform the agreement with the buyer, or in cases prescribed by law.
14. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Council for mediation. The Norwegian Consumer Council is available by telephone at 23 400 500 or at www.forbrukerradet.no.
The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is filed here: http://ec.europa.eu/odr.
15. CONTACT US
If you have any questions, comments or remarks related to our websites, products, offers or this agreement, please feel free to contact us at post@audioplus.no , or phone +47 990 99 779.
Last revised 04.05.2025.